Head Office:
Profile Underwriting
250 Avenue West
Great Notley
Essex
CM77 7AA
Phone: +44 (0)1376 316180
E-mail: info@profileunderwriting.co.uk
Regional Office (North):
Profile Underwriting
5th Floor
Clayton House
59 Piccadilly
Manchester
M1 2AQ
Phone: +44 (0)161 7910 132
E-mail: james@profileunderwriting.co.uk
We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times.
If you have any questions or concerns about the policy or the handling of a claim please initlally contact your insurance broker through whom your policy was arranged.
If you wish to make a complaint in respect of your policy, you can do so at any time by referring the matter to:
Compliance Manager
Profile Underwriting
250 Avenue West
Great Notley
Essex
CM77 7AA
Email: complaints@profileunderwriting.co.uk
If we have not resolved your complaint at the end of eight weeks, or if after receiving our final response you remain dissatisfied, you may be able to refer your complaint to the Financial Ombudsman Service (contact details below). You will have six months from the date of the final response to make this referral.
Your rights as a customer to take legal action are not affected by the existence or use of the complaints procedure mentioned above. However, the Financial Ombudsman
Service may not adjudicate on a case where court proceedings are actively in progress.
The Financial Ombudsman Service,
Harbour Exchange Square
Exchange Tower,
London
E14 9GE
E-mail: complaint.info@financial-ombudsman.org.uk