Head Office:

Profile Underwriting

250 Avenue West

Great Notley

Essex

CM77 7AA

Phone: +44 (0)1376 316180
E-mail: info@profileunderwriting.co.uk

Regional Office (North):

Profile Underwriting

5th Floor

Clayton House

59 Piccadilly

Manchester

M1 2AQ

Phone: +44 (0)161 7910 132
E-mail: james@profileunderwriting.co.uk

We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times.

If you have any questions or concerns about the policy or the handling of a claim please initlally contact your insurance broker through whom your policy was arranged.

If you wish to make a complaint in respect of your policy, you can do so at any time by referring the matter to:

Compliance Manager
Profile Underwriting
250 Avenue West
Great Notley
Essex
CM77 7AA

Email: complaints@profileunderwriting.co.uk

If we have not resolved your complaint at the end of eight weeks, or if after receiving our final response you remain dissatisfied, you may be able to refer your complaint to the Financial Ombudsman Service (contact details below). You will have six months from the date of the final response to make this referral.

Your rights as a customer to take legal action are not affected by the existence or use of the complaints procedure mentioned above. However, the Financial Ombudsman Service may not adjudicate on a case where court proceedings are actively in progress.

The Financial Ombudsman Service,

Harbour Exchange Square

Exchange Tower,

London

E14 9GE

E-mail: complaint.info@financial-ombudsman.org.uk